Pengembang / Developer: Fade Digital Indonesia
Kontak / Contact: [email protected]
Cara Menghapus Akun
Cara 1: Dari aplikasi
- Buka aplikasi CuciQu dan login.
- Buka menu Settings.
- Gulir ke paling bawah, lalu ketuk Hapus Akun.
- Tulis alasan, centang persetujuan, lalu ketuk tombol hapus.
Setelah permintaan dikirim, akun langsung tidak bisa dipakai login.
Cara 2: Lewat email (tanpa membuka aplikasi)
Kirim email ke [email protected] dengan subjek "Permintaan Hapus Akun CuciQu" dan sertakan:
- Email atau nomor telepon yang terdaftar di akun.
- Nama bisnis/outlet.
- Alasan penghapusan (opsional).
Kirim email dari alamat yang terdaftar di akun. Jika tidak bisa, kami akan meminta verifikasi tambahan untuk memastikan Anda pemilik akun.
Data yang dihapus dan disimpan
| Data | Yang terjadi |
|---|---|
| Data akun & profil (nama, email, nomor telepon, nama bisnis) | Dihapus permanen paling lambat 30 hari setelah permintaan |
| Data lokasi GPS absensi | Dihapus permanen |
| Token notifikasi push | Dihapus permanen |
| Data transaksi & pesanan | Disimpan sampai 5 tahun karena kewajiban pajak/akuntansi, dalam bentuk yang dianonimkan |
| Log error & crash (anonim) | Terhapus otomatis setelah 90 hari |
| Foto/video bukti di Telegram outlet | Tidak disimpan di server kami; berada di grup Telegram milik outlet dan dikendalikan pemilik outlet |
Permintaan diproses paling lambat 30 hari kerja. Jika ingin membatalkan penghapusan sebelum 30 hari, segera hubungi kami. Rincian lengkap ada di Kebijakan Privasi.
How to Delete Your Account (English)
Option 1: In the app
- Open the CuciQu app and log in.
- Go to Settings.
- Scroll to the bottom and tap Delete Account.
- Enter a reason, tick the confirmation box, and tap the delete button.
Once the request is sent, the account can no longer be used to log in.
Option 2: By email (without opening the app)
Email [email protected] with the subject "CuciQu Account Deletion Request" and include:
- The email address or phone number registered to the account.
- Your business/outlet name.
- The reason for deletion (optional).
Please send the email from the address registered to the account. If you cannot, we will ask for additional verification to confirm that you own the account.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Account & profile data (name, email, phone number, business name) | Permanently deleted within 30 days of the request |
| GPS attendance location data | Permanently deleted |
| Push notification tokens | Permanently deleted |
| Transaction & order data | Kept for up to 5 years for tax/accounting obligations, in anonymised form |
| Error & crash logs (anonymous) | Deleted automatically after 90 days |
| Photo/video evidence in the outlet's Telegram | Not stored on our servers; it stays in the outlet's own Telegram group, controlled by the outlet owner |
Requests are processed within 30 business days. To cancel a deletion within 30 days, contact us as soon as possible. Full details are in our Privacy Policy.